Other,Security,Change Management

Other,Security,Change Management,Windows,Technical Support

PUNE

- Description: What is the specific title of the position? Senior IT Security Engineer Work location (specify UHG/UHC/Optum location or remote/telecommute)? Telecommute Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? Rotating shifts to ensure support for change management of supported platform. Hours will likely entail working from 3PM CT to midnight. Many change windows don't start until 22:15 CT. Flexibility is required since war room support hours can occur any hour of a 24-hour window and if paged to support, will need to join the bridge. Hours will adjust accordingly any day that this is needed. Please provide a summary of the project/initiative that this candidate will be working on? As a Trellix Email Threat Prevention Support Engineer, you will be at the forefront of ensuring our customers receive exceptional technical support and assistance with our email security solutions. You will play a vital role in resolving technical issues, optimizing product performance, and delivering outstanding customer service. This position requires a deep understanding of email security technologies, strong troubleshooting skills, and a passion for helping customers succeed. Provides support of advanced threat protection (ATP). Provides SME level support for establishing operational readiness for new cloud operations and support for ongoing ATP operations for UHG. Positions in this function are involved in monitoring, evaluating, and maintaining systems and procedures to safeguard internal information systems, networks, databases, and Web-based security. Conduct vulnerability assessments and monitor systems, network, databases and Web for potential system breaches. Respond to alerts from information security tools. Report, investigate, and resolve security incidents. Recommend and implement changes to enhance systems security and prevent unauthorized access. Research security trends, new methods, and techniques used in unauthorized access of data in order to preemptively eliminate the possibility of system breach. May oversee internal or external systems security (i.e., cloud services). Ensure that customers and users have the right access to the right systems at the right times. Please describe the team the candidate will be working with - how many members? The current team consists of 3 engineers who directly support the on-prem and SASE security tools. There are a total of 28 total members within the team, which includes the leadership, architects, and engineers. What are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)? Serves in an individual contributor capacity, formulating and implementing procedures and systems Serves as a senior Subject Matter Expert (SME) for approaches, procedures, and implementation of security systems Oversees the monitoring and responses to security incidents, offering expertise to ensure prompt and effective resolution Collaborates with director, managers, project managers, architects, and other technical leads to ensure continuity and communication across teams Collaborates with director, managers, and other technical personnel to ensure mitigation of risks to the company Mentors and coaches cyber security individuals to provide guidance and expertise, promoting continued integration of technological advances to further enhance security What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? What skills/attributes are required (please be detailed as to number of years of experience for each skill)? What skills/attributes are preferred (what will set a candidate apart)? Extensive experience providing SME level support in large, highly dynamic enterprise environments Leads troubleshooting efforts in complex issues involving multiple platforms and network flows Operates well under pressure and urgent circumstances Self-reliant and diligent in follow-through for assigned tasks Pro-active and effective in cross-team collaboration Ability to work with a geographically disperse team Strong problem-solving abilities and attention to detail. Excellent communication skills for collaborating with cross-functional teams. Knowledge of cloud architectures and on-premise NX/EX infrastructures. In-depth knowledge of email protocols (SMTP, POP3, IMAP) and email security technologies. Proficiency in configuring and managing ETP or on-prem EX policies. Ability to work independently and collaborate effectively in a team environment. Proficiency in IDS/IPS Proficiency in Linux/Unix operating systems. Hands-on experience with any Email Security and Network Security products. Ability to adapt to evolving threat landscapes and implement effective security measures. Hands-on experience with other Trellix products such as NX, FX, CM and MVX is a plus. Extensive knowledge of networking concepts, software defined networking principles, or cloud networking Demonstrated effective communication skills Ability to write for technical and non-technical audiences, across a variety of platforms including email, chat, Standard Operation Procedures, and knowledgebase articles Ability to verbally communicate to wide array of audiences including non-technical customers/users, technical resources, and to leadership across all levels General experience with advanced Excel reports and pivot charts Understanding/Following ITIL frameworks for Incident, Change, and Problem Management Anticipates customers' needs and proactively develops solutions to meet them Analyze performance, identify areas of concern, and formulate action plans Effective clerical/note taking skills

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Support Engineer - 5.3 - India